The Predictive Index Outage History
The Predictive Index is up right nowPingoru has recorded 50 incidents for The Predictive Index: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 50 of 720 (7%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 18 of 720 (3%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 507 (0%) |
Incidents, newest first
Notice August 27, 2026 JA Site requires additional login credentials (Legacy) 4h 33m PI Software: Assessment Site
Started Aug 27, 2026, 02:46 PM UTC· resolved Aug 27, 2026, 07:19 PM UTC
- investigating Aug 27, 2026, 02:46 PM UTC
We have received reports from the Legacy software that the Job Assessment (JA) is navigating to a login page that is preventing the completion of the assessment. Our team is currently working on identifying the underlying cause. An update will be provided as soon as the issue has been identified.
- resolved Aug 27, 2026, 07:19 PM UTC
We have identified the root cause of the login page appearing when individuals attempt to complete the Job Assessment from the Legacy software, and have released a fix. Moving forward, individuals should no longer encounter a login page when completing the Job Assessment and should be able to directly navigate into the Job Assessment as expected.
Minor June 15, 2026 Degraded performance in the PI software 18h 16m PI Software: Core Platform, PI Software: Assessment Site
Started Jun 15, 2026, 08:06 PM UTC· resolved Jun 16, 2026, 02:23 PM UTC
- investigating Jun 15, 2026, 08:06 PM UTC
We are currently experiencing performance issues that may be causing slowness across some of our software. Our team is actively investigating the root cause.
- monitoring Jun 15, 2026, 08:35 PM UTC
We have applied a fix for the performance issues reported earlier and are actively monitoring the situation. We will follow up with a final update once we have confirmed everything is fully restored.
- resolved Jun 16, 2026, 02:23 PM UTC
We can confirm that the software performance issues reported yesterday have been fully resolved. Software is back to normal and performing as expected. Thank you for your patience throughout this process.
Critical April 7, 2026 PI software Assessment Site Outage 2d 1h PI Software: Assessment Site
Started Apr 07, 2026, 04:01 PM UTC· resolved Apr 09, 2026, 05:59 PM UTC
- investigating Apr 07, 2026, 04:01 PM UTC
We're investigating an issue related to the PI software assessment site not fully loading or long loading times. We’ll post updates as we have them. Thank you for your patience, and we apologize for the inconvenience.
- investigating Apr 08, 2026, 04:00 PM UTC
Engineering is continuing to investigate the underlying issues to our assessment site. We will provide more updates once they are available. We apologize for the inconvenience.
- investigating Apr 08, 2026, 07:09 PM UTC
Engineering is continuing to investigate the underlying issues to our assessment site. We will provide more updates once they are available. We apologize for the inconvenience.
- investigating Apr 08, 2026, 08:53 PM UTC
Engineering is continuing to investigate the underlying issues to our assessment site. Anyone attempting to take the BA/CA will see the following message: "The assessment site is currently experiencing a service interruption. Our engineering team is actively working on a resolution to restore access. We apologize for the inconvenience and appreciate your patience."
- investigating Apr 09, 2026, 12:23 PM UTC
Engineering is continuing to investigate the underlying issues to our assessment site. We will provide more updates once they are available. We apologize for the inconvenience.
- resolved Apr 09, 2026, 05:59 PM UTC
We’re pleased to share that the performance issues impacting the PI assessment site have been fully resolved. During our investigation, we uncovered that a specific type of assessment link was the source of the performance issues. Our team has implemented a fix and taken additional steps to ensure continued stability. All assessment functionality has been restored, including previously impacted assessment links, and the site is operating normally. We will continue monitoring the situation closely to ensure performance continues unimpeded. We understand how critical the assessment experience is to your workflows, and we sincerely apologize for the disruption this caused. Thank you for your patience while our team worked to resolve the issue as quickly as possible. If you or your assessment takers experience any issues, please clear your cache and cookies before attempting to take the assessment again. If you continue to experience issues, please reach out to our support team via our support form (https://www.predictiveindex.com/company/contact-us/#support-case).
Major October 29, 2025 Microsoft Azure Outage 11h 9m PI Software: Core Platform, PI Software: Assessment Site
Started Oct 29, 2025, 04:48 PM UTC· resolved Oct 30, 2025, 03:57 AM UTC
- investigating Oct 29, 2025, 04:48 PM UTC
Microsoft is experiencing an unprecedented worldwide outage of its Azure data centers. These data centers host approximately 25% of all internet business applications, including The Predictive Index. Please know that any inability to access The Predictive Index is due to this event. We’re uncertain how long Microsoft data centers will be down, but we will let you know as soon as a resolution has been reached or an update is provided.
- monitoring Oct 29, 2025, 11:20 PM UTC
Azure has implemented a fix to resolve the issue. The system is loading, however the software performance is still sporadic. We are still waiting for all systems to return to full operational status.
- resolved Oct 30, 2025, 03:57 AM UTC
This incident has been resolved. Software is operational at this time.
Major August 11, 2025 Cognitive Assessment: 'Something went wrong..' error message appearing for some candidates 20h 51m PI Software: Assessment Site
Started Aug 11, 2025, 09:47 PM UTC· resolved Aug 12, 2025, 06:38 PM UTC
- investigating Aug 11, 2025, 09:47 PM UTC
We were currently investigating an issue where some candidates are receiving an error message “Something went wrong. Please contact your administrator” when trying to complete the cognitive assessment. Our Engineering team is investigating the underlying cause of this issue and we will continue to post updates as we have them.
- investigating Aug 12, 2025, 05:41 PM UTC
Our Engineering team is continuing to investigate the issue affecting candidate access to the cognitive assessment, where some users encounter the error message: “Something went wrong. Please contact your administrator.” We are actively working to identify the root cause and will share further updates as soon as more information becomes available. Thank you for your patience as we work to resolve this
- investigating Aug 12, 2025, 06:37 PM UTC
We have confirmed that candidates should no longer receive the error message “Something went wrong. Please contact your administrator” when attempting to complete the Cognitive Assessment. Candidates should now be able to utilize the Cognitive Assessment links that were initially sent out to them to complete the assessment. If you are still experiencing issues, please reach out to us via our support form.
- resolved Aug 12, 2025, 06:38 PM UTC
We have confirmed that candidates should no longer receive the error message “Something went wrong. Please contact your administrator” when attempting to complete the Cognitive Assessment. Candidates should now be able to utilize the Cognitive Assessment links that were initially sent out to them to complete the assessment. If you are still experiencing issues, please reach out to us via our support form.
Major July 28, 2025 Resolved PI Software: Blank white screen when logging in 18h 40m PI Software: Core Platform, PI Software: Assessment Site
Started Jul 28, 2025, 06:16 PM UTC· resolved Jul 29, 2025, 12:57 PM UTC
- investigating Jul 28, 2025, 06:16 PM UTC
PI has been made aware users are experiencing a blank white screen when accessing the PI software. Our engineering team is aware and are currently investigating the issue.
- monitoring Jul 28, 2025, 07:25 PM UTC
We have reports of degraded performance during assessments and instances of users encountering a blank white screen within the PI software. These issues seem to be related to an outage with one of our service providers, which is currently impacting system performance and accessibility. Our engineering team is closely monitoring the situation and working to mitigate any disruptions as quickly as possible.
- monitoring Jul 28, 2025, 09:11 PM UTC
Investigation is ongoing, and we are working to identify mitigations for what we suspect is a provider-related issue.
- monitoring Jul 28, 2025, 10:07 PM UTC
A mitigation has been applied to alleviate the immediate issue; and the system is operational. We will continue to monitor and collaborate with the provider to ensure the issue is fully addressed.
- monitoring Jul 29, 2025, 12:57 PM UTC
We can confirm that the issue has been resolved. If you are still experiencing issues, please reach out to us via our support form.
- resolved Jul 29, 2025, 12:57 PM UTC
This incident has been resolved.
Critical May 27, 2025 PI Software: Blank White Screen when logging in 5h 9m PI Software: Core Platform
Started May 27, 2025, 02:09 PM UTC· resolved May 27, 2025, 07:18 PM UTC
- investigating May 27, 2025, 02:09 PM UTC
We are currently investigating this issue that is preventing the PI Software from loading. We will post updates as soon as they are available.
- resolved May 27, 2025, 07:18 PM UTC
We can confirm that the issue has been resolved. If you are still experiencing issues, please reach out to us via our support form.