Thanx experienced a minor incident on March 14, 2024, lasting 7h 59m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 14, 2024, 04:51 PM UTC
We have noticed degraded ordering performance for customers on Olo. We are closely monitoring this issue.
- monitoring Mar 14, 2024, 04:58 PM UTC
We're seeing improved ordering experience. We'll continue to monitor the situation with our provider
- resolved Mar 14, 2024, 06:20 PM UTC
This incident has been resolved. Our core system provider has fully recovered.
- monitoring Mar 14, 2024, 11:22 PM UTC
We have identified and believe to have resolved lingering latency due to the incident earlier today, but we are keeping this incident open as we continue to monitor the situation.
- resolved Mar 15, 2024, 12:51 AM UTC
All our systems are within normal operating parameters and ordering should be working as expected