Thanx experienced a minor incident on May 15, 2024, lasting 16d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 15, 2024, 03:36 PM UTC
While rolling out a recent update, we observed an issue with campaign emails. We've rolled back this change and are actively investigating the issue.
- investigating May 20, 2024, 12:15 AM UTC
We were seeing elevated and inaccurate targeting in our campaign emails for this duration. After rollback and some corrective action we haven't observed it again. We are in the process of invalidating all possible missent rewards and examining scope of impact
- monitoring May 20, 2024, 09:53 PM UTC
We've identified a root cause of this issue and invalidated all possible missent rewards. We've also confirmed that our the root cause of the problem was removed from our previous rollback. We are currently working on detailed reporting on the scope of this issue for rewards and emails sent as well as placing greater insulation in place and better alerting in our systems
- resolved May 31, 2024, 04:52 PM UTC
Systems are operating normally.