Thanx experienced a minor incident on May 22, 2024, lasting 20d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 22, 2024, 08:33 PM UTC
We are seeing an elevated number of errors from American Express APIs preventing card enrollments. We are investigating this issue with American Express.
- monitoring May 23, 2024, 01:39 AM UTC
The Amex team has indicated that this is now resolved. We are continuing to monitor.
- identified May 31, 2024, 04:49 PM UTC
We are seeing another increase in Amex card registration errors via the Amex API. We have notified their team and they are working on this.
- resolved Jun 11, 2024, 11:27 PM UTC
This incident has been resolved.