Thanx experienced a minor incident on July 18, 2024, lasting 10h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 18, 2024, 09:45 PM UTC
We are currently observing an elevated number of API request failures with our ordering integrations (Olo, Toast). This may be causing a spike in order completion failures. Our team is diagnosing and will report back as soon as we have an update.
- monitoring Jul 18, 2024, 10:18 PM UTC
We've identified and resolved the incident and are currently monitoring the situation. We are working to put in additional insulation and monitoring/alerting to eliminate the possibility of an incident of this type going forward.
- resolved Jul 19, 2024, 08:03 AM UTC
This incident was resolved at ~3pm PT.