Thanx incident

Elevated errors in AMEX card registrations

Minor Resolved View vendor source →

Thanx experienced a minor incident on July 30, 2024, lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 08:02 PM UTC
Resolved
Aug 05, 2024, 05:36 PM UTC
Duration
5d 21h
Detected by Pingoru
Jul 30, 2024, 08:02 PM UTC

Update timeline

  1. investigating Jul 30, 2024, 08:02 PM UTC

    We are seeing an elevated number of errors from American Express APIs affecting card enrollments. We are investigating this issue with American Express.

  2. investigating Aug 01, 2024, 06:19 PM UTC

    AMEX has acknowledged the issue and is working on a fix.

  3. resolved Aug 05, 2024, 05:36 PM UTC

    Amex is working on reducing the frequency of these errors and we have not observed a reoccurrence of this issue.