Thanx incident

Elevated errors in Mastercard card registrations

Minor Resolved View vendor source →

Thanx experienced a minor incident on August 1, 2024, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 08:42 PM UTC
Resolved
Aug 04, 2024, 01:42 PM UTC
Duration
2d 16h
Detected by Pingoru
Aug 01, 2024, 08:42 PM UTC

Update timeline

  1. investigating Aug 01, 2024, 08:42 PM UTC

    We are seeing errors from Mastercard card enrollment API affecting card enrollments. Mastercard has been notified and we are working on a solution to address the issue.

  2. monitoring Aug 02, 2024, 08:43 PM UTC

    Mastercard has indicated that the issue has been resolved. We are continuing to monitor.

  3. resolved Aug 04, 2024, 01:42 PM UTC

    The issue has been resolved.