Thanx experienced a minor incident on August 5, 2024, lasting 23d 17h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 05, 2024, 10:33 PM UTC
We are seeing an elevated number of errors from American Express APIs affecting card enrollments. We are investigating this issue with American Express.
- resolved Aug 06, 2024, 02:22 AM UTC
Amex is working on reducing the frequency of these errors and we have not observed a reoccurrence of this issue.
- identified Aug 06, 2024, 06:00 PM UTC
We are again seeing an elevated number of errors from American Express APIs affecting card enrollments. We are investigating this issue with American Express.
- resolved Aug 29, 2024, 03:45 PM UTC
Amex is working on reducing the frequency of these errors and we have not observed a reoccurrence of this issue.