Thanx experienced a minor incident on August 8, 2024, lasting 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 08, 2024, 10:16 PM UTC
We're experiencing intermittent issues on our ordering platforms and are investigating.
- identified Aug 08, 2024, 10:31 PM UTC
We have identified the issue with one of our downstream providers. They have identified the issue and are working on a fix.
- monitoring Aug 08, 2024, 10:40 PM UTC
Our downstream provider has implemented a fix and we are monitoring.
- resolved Aug 08, 2024, 10:57 PM UTC
The fix from the downstream provider has resolved the issue; our platform is operating within normal parameters again.