Thanx incident

Campaign user count loading

Minor Resolved View vendor source →

Thanx experienced a minor incident on September 20, 2024, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2024, 06:08 PM UTC
Resolved
Sep 21, 2024, 06:41 PM UTC
Duration
1d
Detected by Pingoru
Sep 20, 2024, 06:08 PM UTC

Update timeline

  1. investigating Sep 20, 2024, 06:08 PM UTC

    We've identified an issue where some campaigns are failing to load target user counts in the merchant dashboard and are working on a fix. We have confirmed that this does not impact campaign targeting and campaign performance.

  2. resolved Sep 21, 2024, 06:41 PM UTC

    We have issued a fix for this and have confirmed that the user counts are loading fine now.