Thanx incident

Reporting and campaign delays

Minor Resolved View vendor source →

Thanx experienced a minor incident on September 26, 2024, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 09:36 PM UTC
Resolved
Sep 27, 2024, 01:17 AM UTC
Duration
3h 41m
Detected by Pingoru
Sep 26, 2024, 09:36 PM UTC

Update timeline

  1. identified Sep 26, 2024, 09:36 PM UTC

    Due to an issue with our data provider we are experiencing delays in syncing data to our warehouse, resulting in increased time to refresh certain report data and increased time to deliver specific campaigns related to cart conversion behaviour. We have raised this with our data provider and our monitoring closely

  2. resolved Sep 27, 2024, 01:17 AM UTC

    The issue has been resolved.