Thanx experienced a major incident on October 23, 2024, lasting 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 23, 2024, 07:39 PM UTC
During a ~30 minute period, web ordering experiences were erroring when consumers clicked into menu items — preventing successful order placement. This issue has since been resolved and our team is diagnosing the root cause.
- resolved Oct 23, 2024, 07:54 PM UTC
This web ordering incident occurred between 11:59am and 12:33pm PT. This issue has is now resolved and our technical team is working through incident analysis and insulation processes.