Thanx incident

Ordering Platform Degraded Performance

Major Resolved View vendor source →

Thanx experienced a major incident on November 15, 2024, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 05:20 PM UTC
Resolved
Nov 15, 2024, 06:05 PM UTC
Duration
44m
Detected by Pingoru
Nov 15, 2024, 05:20 PM UTC

Update timeline

  1. identified Nov 15, 2024, 05:20 PM UTC

    We're experiencing intermittent issues on our ordering platforms. We have identified the issue with one of our downstream providers and are working on restoring our ordering service.

  2. identified Nov 15, 2024, 05:48 PM UTC

    We've restored ordering services for merchants on Toast ordering.

  3. resolved Nov 15, 2024, 06:05 PM UTC

    The ordering service has been restored.