Thanx experienced a minor incident on February 28, 2025 affecting Merchant UI and Merchant API, lasting 4h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Merchant UIMerchant API
Update timeline
- investigating Feb 28, 2025, 04:19 PM UTC
We're experiencing degraded performance in our merchant experience and are actively investigating
- identified Feb 28, 2025, 04:58 PM UTC
We have identified the root cause as long running APIs to our data provider. We are working on a fix to address these API calls
- monitoring Feb 28, 2025, 05:33 PM UTC
We've rolled out a fix and performance is looking healthy. Continuing to monitor
- resolved Feb 28, 2025, 08:33 PM UTC
The service has recovered and the issue has been resolved