Thanx experienced a minor incident on August 1, 2025, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 01, 2025, 07:56 PM UTC
We’re currently experiencing elevated latency with certain campaign issuance workloads, which is causing delays in email deliveries. Our team is actively investigating and working to resolve this with urgency.
- resolved Aug 01, 2025, 09:56 PM UTC
The issue has been resolved - all delayed emails and push notifications have been sent out. Our team is doing a deeper investigation to ensure we don't experience this going forward.