Thanx experienced a minor incident on August 19, 2025, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 19, 2025, 08:40 PM UTC
Users who have already encountered this issue will need to reinstall the app in order to receive the latest fix. We are releasing a patch update that will automatically prompt affected users to update (which will reinstall the app and resolve the issue). Until that update is available in the app stores, impacted users may continue to experience the issue.
- identified Aug 19, 2025, 08:40 PM UTC
We have identified an issue impacting version 45.3.1 on both iOS and Android. Our team is actively working on a new release to resolve the problem as soon as possible.
- resolved Aug 19, 2025, 10:23 PM UTC
We've pushed out a new version (45.5.2) to the App Stores that will fully resolve the issue and is expected to be available in both app stores over the next 1 to 2 days. As mentioned before, if guests reinstall version 45.3.1 on their device, they will no longer experience the issue.