Thanx experienced a minor incident on August 21, 2025, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 21, 2025, 06:59 PM UTC
We are experiencing delays in Thanx ordering experiences. Our team is actively investigating this issue and will provide further updates when we have more details.
- identified Aug 21, 2025, 07:10 PM UTC
Ordering services have been improved, but we are continuing to monitor performance. The temporary performance issue has been caused by an operational issue with the AWS platform. More details on AWS performance can be found here: https://health.aws.amazon.com/health/status
- resolved Aug 21, 2025, 09:06 PM UTC
We are no longer seeing platform issues and AWS has reported that the underlying networking issues have been resolved. See https://health.aws.amazon.com/health/status for additional details under the incident entitled "Operational issue - AWS Internet Connectivity (N. Virginia)".