Thanx experienced a major incident on October 20, 2025, lasting 13h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 20, 2025, 02:04 PM UTC
Due to the AWS outage, Thanx is experiencing a full platform outage. See https://health.aws.amazon.com/health/status for more details. We’ll update this page as we learn more
- monitoring Oct 20, 2025, 04:13 PM UTC
The AWS team has identified the root cause and is in the process of mitigating the service outage. We're continuing to monitor the situation and will post an update when we have more information.
- monitoring Oct 20, 2025, 05:26 PM UTC
The AWS team is actively working on mitigation for the AWS platform outage. You can review specific actions the AWS team is taking at https://health.aws.amazon.com/health/status. We will continue to monitor the situation and provide an update as soon as we learn more.
- monitoring Oct 20, 2025, 08:36 PM UTC
The AWS team has reported improved service stability. We are seeing the Thanx platform begin to recover and are still monitoring the situation. See https://health.aws.amazon.com/health/status for additional details
- resolved Oct 21, 2025, 03:19 AM UTC
The AWS service disruption has been fully resolved. All Thanx systems have recovered, and functionality across our platform is operating normally.