Thanx experienced a minor incident on October 22, 2025, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 22, 2025, 07:32 PM UTC
The issue affecting reward redemptions at some Toast-integrated locations has been resolved. Guests can now redeem rewards normally, and all systems are operating as expected. We’ll continue monitoring to ensure everything remains stable.
- investigating Oct 22, 2025, 07:32 PM UTC
We’re currently investigating an issue affecting reward redemptions at a subset of Toast-integrated locations. Guests at these locations may be unable to redeem rewards at the point of sale. Our team has identified a potential fix and is working to implement it as quickly as possible. We’ll continue to monitor closely and will provide another update once the fix has been deployed and validated.
- resolved Oct 22, 2025, 08:38 PM UTC
This issue has been resolved