Thanx incident

Reporting Delays for Ordering-Related Data

Minor Resolved View vendor source →

Thanx experienced a minor incident on January 7, 2026, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 09:40 PM UTC
Resolved
Jan 08, 2026, 12:27 AM UTC
Duration
2h 46m
Detected by Pingoru
Jan 07, 2026, 09:40 PM UTC

Update timeline

  1. investigating Jan 07, 2026, 09:39 PM UTC

    We are observing delays to our analytics and targeting for ordering-related data. The root cause appears to be due to an internal AWS infrastructure bug. The AWS database team is currently investigating the issue.

  2. resolved Jan 08, 2026, 12:27 AM UTC

    The AWS team was able to resolve the underlying issue, and we are no longer observing any latency in order reporting or targeting. Please refresh the dashboard to view updated reports.