Thanx experienced a minor incident on January 9, 2026, lasting 8h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 09, 2026, 08:29 PM UTC
We are currently experiencing an issue with scheduled Toast Online Ordering delivery orders (orders scheduled as ASAP are not experiencing issues). Guests may not be able to place an order for locations using UberDirect or DoorDash for their delivery provider. Our team is actively investigating the issue.
- monitoring Jan 09, 2026, 08:33 PM UTC
We've pushed out a fix to this issue and are actively monitoring to ensure there are no more delivery order errors.
- resolved Jan 10, 2026, 04:43 AM UTC
The issue impacting scheduled Toast Online Ordering delivery orders has been resolved. A fix has been deployed, and we are no longer seeing delivery order errors for locations using Uber Direct or DoorDash. Our team will continue to monitor to ensure continued stability.