Thanx experienced a minor incident on March 25, 2026, lasting 5d 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 25, 2026, 08:32 PM UTC
We are aware of delays affecting transactional emails (login links, signup confirmations) to Yahoo, AOL, and AT&T email addresses, and have escalated to Yahoo teams to investigate and resolve.
- investigating Mar 25, 2026, 09:01 PM UTC
We've identified an issue causing delays in transactional emails (receipts, rewards, and account notifications) for customers with Yahoo email addresses. Our engineering team has identified the root cause and has taken steps to mitigate it. We are actively working with Yahoo to restore normal email delivery as quickly as possible. We'll continue to post updates here as we make progress.
- monitoring Mar 26, 2026, 10:03 PM UTC
We've seen a significant drop in latency for Yahoo users receiving emails. Less than 5% of users are still seeing more than a minute delay in receiving emails. We are continuing to monitor the progress and will provide an update once this is fully resolved.
- resolved Mar 31, 2026, 01:01 AM UTC
Transactional email delivery to Yahoo and AOL addresses has been fully restored and is operating normally. Guests should no longer experience any delays with these emails.