Thanx incident

Intermittent networking issues due to AWS incident

Minor Resolved View vendor source →

Thanx experienced a minor incident on May 8, 2026, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 03:04 AM UTC
Resolved
May 09, 2026, 08:09 AM UTC
Duration
1d 5h
Detected by Pingoru
May 08, 2026, 03:04 AM UTC

Update timeline

  1. investigating May 08, 2026, 03:03 AM UTC

    A subset of orders may be experiencing slow or failed checkout due to an upstream AWS networking issue affecting one availability zone in us-east-1. Most orders are unaffected. AWS health status: https://health.aws.amazon.com/health/status. We're monitoring and will update as the upstream issue resolves.

  2. monitoring May 08, 2026, 03:52 PM UTC

    The AWS team is continuing to work toward full restoration of the use1-az4 data center. We are not seeing a large volume of platform issues, but will keep this incident open until AWS confirms full restoration.

  3. resolved May 09, 2026, 08:09 AM UTC

    The AWS team has confirmed that the incident has been resolved. See https://health.aws.amazon.com/health/status for details