TextMagic incident

UK SMS - Inbound SMS delays (Shared reply numbers only)

Minor Resolved View vendor source →

TextMagic experienced a minor incident on May 7, 2019 affecting Receiving text messages (Inbound SMS), lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2019, 07:38 AM UTC
Resolved
May 07, 2019, 10:53 AM UTC
Duration
3h 14m
Detected by Pingoru
May 07, 2019, 07:38 AM UTC

Affected components

Receiving text messages (Inbound SMS)

Update timeline

  1. identified May 07, 2019, 07:38 AM UTC

    UK SMS - Inbound SMS delays with shared reply numbers Due to internal issues of our free shared numbers supplier, users might experience delays in receiving text messages using free shared numbers. Paid dedicated numbers are not affected by this incident. Our supplier is currently working on the resolution and restoring the messages that have not been received.

  2. monitoring May 07, 2019, 08:50 AM UTC

    A fix has been implemented and we are monitoring the results. Inbound text messages should be delivered properly now.

  3. resolved May 07, 2019, 10:53 AM UTC

    The incident has been resolved. The incoming messages that have been delayed, will be delivered to customers' accounts shortly.