TextMagic incident

Network performance issues

Critical Resolved View vendor source →

TextMagic experienced a critical incident on July 2, 2019 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS) and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2019, 02:09 PM UTC
Resolved
Jul 02, 2019, 03:02 PM UTC
Duration
52m
Detected by Pingoru
Jul 02, 2019, 02:09 PM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)Web AppSMS ChatEmail to SMSSMS API GatewayVoice servicesMobile App

Update timeline

  1. investigating Jul 02, 2019, 02:09 PM UTC

    TextMagic all services are experiencing a major outage due to the following reason: Cloudflare is observing network performance issues. Customers may be experiencing 502 errors. We are working to mitigate impact to the users in this region.

  2. investigating Jul 02, 2019, 02:10 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 02, 2019, 02:21 PM UTC

    Cloudflare has implemented a fix for this issue and is currently monitoring the results. We will update the status once the issue is resolved.

  4. resolved Jul 02, 2019, 03:02 PM UTC

    This incident has been resolved.