TextMagic incident

SMS delivery statuses are updated with a delay

Minor Resolved View vendor source →

TextMagic experienced a minor incident on December 10, 2020 affecting Web App and SMS API Gateway, lasting 13h 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2020, 07:28 PM UTC
Resolved
Dec 11, 2020, 09:28 AM UTC
Duration
13h 59m
Detected by Pingoru
Dec 10, 2020, 07:28 PM UTC

Affected components

Web AppSMS API Gateway

Update timeline

  1. investigating Dec 10, 2020, 07:28 PM UTC

    We have identified an issue causing the sent text messages delivery statuses to update with a delay. Our development team is actively working on finding the cause of the issue and eliminating it. All text messages are sent and delivered to the end recipients on time. The issue affects only the delivery statuses seen in the TextMagic web app and sent via API callbacks.

  2. monitoring Dec 11, 2020, 06:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 11, 2020, 06:40 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 11, 2020, 09:28 AM UTC

    This incident has been resolved.