TextMagic incident

TextMagic Web, Desktop and Mobile apps are down

Critical Resolved View vendor source →

TextMagic experienced a critical incident on September 1, 2021 affecting Web App and SMS Chat and 1 more component, lasting 15h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2021, 01:21 PM UTC
Resolved
Sep 02, 2021, 05:08 AM UTC
Duration
15h 47m
Detected by Pingoru
Sep 01, 2021, 01:21 PM UTC

Affected components

Web AppSMS ChatSMS API GatewayMobile App

Update timeline

  1. identified Sep 01, 2021, 01:21 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 01, 2021, 01:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 01, 2021, 01:29 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Sep 01, 2021, 01:36 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Sep 01, 2021, 03:00 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 02, 2021, 05:08 AM UTC

    This incident has been resolved.