TextMagic incident

Service degradation: Connection timed out Error 522

Critical Resolved View vendor source →

TextMagic experienced a critical incident on October 13, 2021 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS) and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2021, 07:35 AM UTC
Resolved
Oct 13, 2021, 08:59 AM UTC
Duration
1h 23m
Detected by Pingoru
Oct 13, 2021, 07:35 AM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)Web AppSMS ChatEmail to SMSSMS API GatewayVoice servicesMobile AppBilling

Update timeline

  1. identified Oct 13, 2021, 07:35 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 13, 2021, 08:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2021, 08:59 AM UTC

    This incident has been resolved.