TextMagic experienced a minor incident on January 14, 2022 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS), lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)
Update timeline
- identified Jan 14, 2022, 03:56 PM UTC
Our supplier has identified the case of SMS delivery delay and is working towards a resolution
- identified Jan 14, 2022, 04:46 PM UTC
Both SMS and MMS messages may be delayed in delivery or experience delivery failures.
- monitoring Jan 14, 2022, 06:30 PM UTC
A fix has been implemented and we are monitoring the results
- monitoring Jan 14, 2022, 06:31 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 14, 2022, 06:35 PM UTC
Inbound SMS are processed without delay. Outbound messages continue to face delayed delivery. Our supplier is working towards the resolution.
- resolved Jan 14, 2022, 09:53 PM UTC
This incident has been resolved.