TextMagic incident

USA (local 10DLC numbers): Delay in incoming and outgoing SMS messages

Minor Resolved View vendor source →

TextMagic experienced a minor incident on March 22, 2022 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS), lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2022, 06:42 PM UTC
Resolved
Mar 24, 2022, 10:00 AM UTC
Duration
1d 15h
Detected by Pingoru
Mar 22, 2022, 06:42 PM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)

Update timeline

  1. identified Mar 22, 2022, 06:42 PM UTC

    We have been notified by our US supplier about an issue impacting inbound and outbound text messages (local 10DLC numbers only) for the following carrier: T-Mobile Wireless.

  2. monitoring Mar 23, 2022, 07:21 AM UTC

    A fix has been implemented and we are monitoring the results. The operator continues to work on remediating the issue. Message delivery failures and delays may still be experienced.

  3. resolved Mar 24, 2022, 10:00 AM UTC

    This incident has been resolved.