TextMagic incident

Issues with payment [Credit Card]

Minor Resolved View vendor source →

TextMagic experienced a minor incident on March 29, 2023 affecting Billing, lasting 4d 14h. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2023, 05:29 PM UTC
Resolved
Apr 03, 2023, 07:43 AM UTC
Duration
4d 14h
Detected by Pingoru
Mar 29, 2023, 05:29 PM UTC

Affected components

Billing

Update timeline

  1. identified Mar 29, 2023, 05:29 PM UTC

    There is an issue with processing some Credit Card payments through our system. You should see the following error message: "We were unable to process your credit card. Enabled events for the provided webhook do not include the required 3DS events." Our developers are actively working on a fix. Payments through Bank transfer and PayPal are not affected.

  2. resolved Apr 03, 2023, 07:43 AM UTC

    This incident has been resolved.