TextMagic incident

TextMagic service is down

Critical Resolved View vendor source →

TextMagic experienced a critical incident on September 6, 2023 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS) and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2023, 11:54 AM UTC
Resolved
Sep 06, 2023, 12:03 PM UTC
Duration
9m
Detected by Pingoru
Sep 06, 2023, 11:54 AM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)Web AppSMS ChatEmail to SMSSMS API GatewayVoice servicesMobile AppBilling

Update timeline

  1. identified Sep 06, 2023, 11:54 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 06, 2023, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 06, 2023, 12:03 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 06, 2023, 12:03 PM UTC

    This incident has been resolved.