TextMagic experienced a critical incident on April 3, 2024 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS) and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)Web AppSMS ChatEmail to SMSSMS API GatewayVoice servicesMobile AppBilling
Update timeline
- investigating Apr 03, 2024, 12:40 AM UTC
Web and phone app are currently inaccessible due to an issue with the network provider. We are investigating possible solutions.
- investigating Apr 03, 2024, 12:44 AM UTC
We are continuing to investigate this issue.
- resolved Apr 03, 2024, 12:53 AM UTC
This incident has been resolved.