TextMagic incident

Australia, Japan SMS - Sending and receiving messages is degraded

Major Resolved View vendor source →

TextMagic experienced a major incident on May 7, 2019 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS), lasting 5h 23m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2019, 05:31 AM UTC
Resolved
May 07, 2019, 10:54 AM UTC
Duration
5h 23m
Detected by Pingoru
May 07, 2019, 05:31 AM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)

Update timeline

  1. investigating May 07, 2019, 05:31 AM UTC

    Australia, Japan SMS - Sending and receiving messages is degraded We are currently investigating the issue with our service provider. Australia has been temporarily switched to an alternative route to ensure delivery. We are looking into restoring the messages that have not been delivered. We apologize for any inconvenience caused by this issue.

  2. identified May 07, 2019, 06:29 AM UTC

    The issue has been identified by our supplier. They are working on restoring the undelivered outbound and inbound messages. Any messages after 5:30 UTC are delivered properly via the alternative route. Any future updates will be posted here.

  3. resolved May 07, 2019, 10:54 AM UTC

    The issue should be resolved and all new messages should be delivered properly. Our supplier is working on resending the delayed messages to the recipients, which should happen in the nearest future. No data has been lost.