TextMagic incident

Potential Toll Free SMS outbound delays

Minor Resolved View vendor source →

TextMagic experienced a minor incident on November 27, 2019 affecting Sending text messages (Outbound SMS), lasting 10h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2019, 07:05 PM UTC
Resolved
Nov 28, 2019, 06:00 AM UTC
Duration
10h 55m
Detected by Pingoru
Nov 27, 2019, 07:05 PM UTC

Affected components

Sending text messages (Outbound SMS)

Update timeline

  1. identified Nov 27, 2019, 07:05 PM UTC

    Our supplier is investigating Toll Free SMS delays. All relevant teams are engaged.

  2. identified Nov 27, 2019, 07:26 PM UTC

    Messages are still delayed but successfully queuing for delivery.

  3. resolved Nov 28, 2019, 06:00 AM UTC

    Our supplier has seen continued stabilization of all Toll Free SMS latency issues, including delivery receipts. We now consider this issue resolved.