TextMagic incident

Inbound/Outbound service degradation

Major Resolved View vendor source →

TextMagic experienced a major incident on June 10, 2020 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS) and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2020, 12:16 AM UTC
Resolved
Jun 10, 2020, 01:20 AM UTC
Duration
1h 3m
Detected by Pingoru
Jun 10, 2020, 12:16 AM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)Email to SMSSMS API Gateway

Update timeline

  1. identified Jun 10, 2020, 12:16 AM UTC

    The issue has been identified and currently implementing a fix.

  2. identified Jun 10, 2020, 12:25 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 10, 2020, 12:26 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 10, 2020, 01:19 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Jun 10, 2020, 01:20 AM UTC

    All services have recovered. We are still closely monitoring the situation and will update this announcement if there are any changes to the situation.