TextMagic incident

TextMagic web app is not accessible

Major Resolved View vendor source →

TextMagic experienced a major incident on July 28, 2020 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS) and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2020, 10:16 AM UTC
Resolved
Jul 28, 2020, 11:15 AM UTC
Duration
59m
Detected by Pingoru
Jul 28, 2020, 10:16 AM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)Web AppSMS ChatEmail to SMSSMS API GatewayVoice servicesMobile App

Update timeline

  1. investigating Jul 28, 2020, 10:16 AM UTC

    TextMagic Web App is not accessible. Error: "This page isn’t working my.textmagic.com is currently unable to handle this request.HTTP ERROR 500" We are investigating the issue.

  2. monitoring Jul 28, 2020, 10:29 AM UTC

    A fix has been applied and we are monitoring the results.

  3. resolved Jul 28, 2020, 11:15 AM UTC

    This incident has been resolved.