TextMagic incident

Intermittent outbound and inbound text messages delivery delays

Major Resolved View vendor source →

TextMagic experienced a major incident on November 4, 2020 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS) and 1 more component, lasting 4h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2020, 06:17 AM UTC
Resolved
Nov 04, 2020, 10:59 AM UTC
Duration
4h 42m
Detected by Pingoru
Nov 04, 2020, 06:17 AM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)Web AppSMS ChatEmail to SMSSMS API GatewayMobile App

Update timeline

  1. investigating Nov 04, 2020, 06:17 AM UTC

    One of our partners reported an internal outage, causing delays in delivering text messages globally. We are actively using backup routes where possible and working with our partner to resolve the situation. We will update this incident as soon as we have more information.

  2. investigating Nov 04, 2020, 06:17 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 04, 2020, 07:17 AM UTC

    Our partner's engineering team has mitigated the issue and services have been restored. We are continuing to monitor the situation.

  4. resolved Nov 04, 2020, 10:59 AM UTC

    This incident has been resolved.