TextMagic incident

UK SMS - Delivery degradation to Vodafone

Major Resolved View vendor source →

TextMagic experienced a major incident on March 11, 2021 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS), lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2021, 08:22 AM UTC
Resolved
Mar 11, 2021, 10:10 AM UTC
Duration
1h 47m
Detected by Pingoru
Mar 11, 2021, 08:22 AM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)

Update timeline

  1. investigating Mar 11, 2021, 08:22 AM UTC

    We are currently observing delays for SMS delivery towards the UK Vodafone network. We are working with our carrier partners to resolve the issue with the highest priority.

  2. monitoring Mar 11, 2021, 09:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 11, 2021, 10:10 AM UTC

    This incident has been resolved.