TextMagic incident

Degraded performance on Toll-Free numbers

Minor Resolved View vendor source →

TextMagic experienced a minor incident on September 27, 2021 affecting Sending text messages (Outbound SMS) and Receiving text messages (Inbound SMS) and 1 more component, lasting 12h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2021, 07:33 PM UTC
Resolved
Sep 28, 2021, 08:19 AM UTC
Duration
12h 45m
Detected by Pingoru
Sep 27, 2021, 07:33 PM UTC

Affected components

Sending text messages (Outbound SMS)Receiving text messages (Inbound SMS)Voice services

Update timeline

  1. investigating Sep 27, 2021, 07:33 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 27, 2021, 07:49 PM UTC

    We have received reports about an issue affecting toll-free numbers, with both outgoing and incoming SMS arriving with a delay. We are continuing to investigate.

  3. resolved Sep 28, 2021, 08:19 AM UTC

    This incident has been resolved.