TextMagic experienced a major incident on November 15, 2022 affecting Sending text messages (Outbound SMS), lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 15, 2022, 05:50 PM UTC
We're having an issue sending messages from local numbers in Canada and the US.
- investigating Nov 15, 2022, 07:01 PM UTC
We are continuing to investigate this issue.
- investigating Nov 15, 2022, 07:58 PM UTC
We are actively working with our supplier to resolve the delivery issue. If you have issues sending SMS, please make sure to complete the verification of your number. Toll-free number verification: https://my.textmagic.com/online/10-dlc/toll-free-verification. Local number 10DLC registration: https://my.textmagic.com/online/10-dlc
- investigating Nov 15, 2022, 07:59 PM UTC
We are continuing to investigate this issue.
- investigating Nov 16, 2022, 01:08 PM UTC
We are continuing to investigate this issue. If you have issues sending SMS from local numbers, please do the following: - Send an email to [email protected] with information about your opt-in process - Complete 10DLC registration : https://my.textmagic.com/online/10-dlc
- identified Nov 16, 2022, 07:14 PM UTC
The issue has been identified, and a fix is being implemented. The issue should be resolved by November 17th.
- resolved Nov 17, 2022, 01:16 PM UTC
This incident has been resolved.