Textline experienced a major incident on August 13, 2025 affecting Textline Web Application, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Textline Web Application
Update timeline
- investigating Aug 13, 2025, 01:32 PM UTC
A number of Textline accounts have been misidentified as HIPAA accounts following a system update. The engineering team has identified the issue is and preparing to deploy a solution to restore previous classification.
- monitoring Aug 13, 2025, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2025, 07:43 PM UTC
The issue is fully resolved and messaging credits will be applied to impacted accounts.