TeraSwitch experienced a critical incident on November 29, 2024 affecting Portal (console.tsw.io), lasting 6h. The incident has been resolved; the full update timeline is below.
Affected components
Portal (console.tsw.io)
Update timeline
- investigating Nov 29, 2024, 12:22 AM UTC
Teraswitch is investigating an issue with an underlying provider which hosts web content for our portal (console.tsw.io). Our portal is unavailable at this time, while the API remains available.
- identified Nov 29, 2024, 01:00 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 29, 2024, 06:23 AM UTC
This incident is resolved. Teraswitch engineering migrated content to another provider, and DNS had mostly propagated by 03:00 UTC, restoring console.tsw.io availability for customers at that time. If you have any further issues, feel free to reach out to Teraswitch Support at [email protected].