Teradici incident
Azure outage affecting Teradici Cloud Access Manager
Teradici experienced a major incident on September 28, 2020 affecting Anyware Manager, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2020, 10:06 PM UTC
Microsoft Azure is temporarily experiencing an outage that is impacting Cloud Access Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are monitoring the situation and will report back in 60 minutes.
- investigating Sep 28, 2020, 10:44 PM UTC
Microsoft Azure Active Directory is experiencing errors when customers attempt to perform authentication operations. This failure continues to impact Cloud Access Manager customers' ability to establish PCoIP connections to Remote Workstations as well as administrators' ability to create or administer deployments. We are monitoring the situation and will report back within 60 minutes.
- investigating Sep 28, 2020, 11:43 PM UTC
Microsoft Azure Active Directory continues to experience errors when customers attempt to perform authentication operations. This issue affects Cloud Access Manager customers' ability to establish new PCoIP sessions as well as administrators' ability to create or administer deployments. We are actively monitoring the situation and will provide an update within 60 minutes.
- monitoring Sep 29, 2020, 12:36 AM UTC
Microsoft Azure Active Directory has applied mitigations and error rates are decreasing, though Cloud Access Manager customers may still be affected. Attempts to establish new PCoIP sessions may succeed after retrying. We are continuing to monitor the situation and will provide an update within 60 minutes.
- monitoring Sep 29, 2020, 01:37 AM UTC
We are continuing to monitor mitigations that Microsoft has applied to Azure Active Directory. Cloud Access Manager customers should be able to successfully establish PCoIP connections as well as administer deployments, although these operations may need to be retried if they do not succeed at first. We will provide further updates within 60 minutes.
- resolved Sep 29, 2020, 02:23 AM UTC
Following Microsoft's mitigation, Cloud Access Manager functionality appears to have returned to normal and our tests show the service as operationl. We will continue to monitor updates from Microsoft to ensure there are no further side effects from the Azure Active Directory outage.