Teradici incident

Cloud License Server outage

Critical Resolved View vendor source →

Teradici experienced a critical incident on November 17, 2020 affecting Cloud License Server, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2020, 04:23 PM UTC
Resolved
Nov 17, 2020, 06:01 PM UTC
Duration
1h 37m
Detected by Pingoru
Nov 17, 2020, 04:23 PM UTC

Affected components

Cloud License Server

Update timeline

  1. investigating Nov 17, 2020, 04:23 PM UTC

    The Teradici Cloud License Server is experiencing an outage that is impacting our Cloud Access customers. This outage impacts users' ability to register their PCoIP Agent software with the Cloud License Server. In addition, some users may not be able to establish a PCoIP connection. We are monitoring the situation and will report back in 1 hour.

  2. monitoring Nov 17, 2020, 04:55 PM UTC

    The Cloud License Server outage has been resolved. We are continuing to monitor the service to ensure that there are no further interruptions.

  3. resolved Nov 17, 2020, 06:01 PM UTC

    This issue has now been resolved.