Teradici incident

Observed increase in error rate for Session Establishment

Notice Resolved View vendor source →

Teradici experienced a notice incident on December 12, 2020 affecting Anyware Manager, lasting 3d 17h. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2020, 11:39 PM UTC
Resolved
Dec 16, 2020, 04:58 PM UTC
Duration
3d 17h
Detected by Pingoru
Dec 12, 2020, 11:39 PM UTC

Affected components

Anyware Manager

Update timeline

  1. investigating Dec 12, 2020, 11:39 PM UTC

    Our team has observed an increase in error rate for brokering new PCOIP sessions using CAM. We are investigating and deploying a fix for this currently. We will provide a further update in 30 minutes.

  2. monitoring Dec 13, 2020, 12:03 AM UTC

    A fix has been implemented and we are observing regular patterns of PCoIP session establishment. Please reach out to our 24/7 support team should you experience any further issues.

  3. resolved Dec 16, 2020, 04:58 PM UTC

    This incident has been resolved.