Teradici experienced a major incident on February 25, 2021 affecting Anyware Manager, lasting 10h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2021, 09:55 AM UTC
We are currently experiencing a CAS Manager service disruption impacting users ability to establish PCoIP connections to their Remote Workstations. Administrators will be unable to create new deployments or administer them. If you experience these errors, retrying the operation may succeed. Our team is working to identify the cause and implement a solution. We will send an additional update in 60 minutes.
- monitoring Feb 25, 2021, 10:43 AM UTC
We have identified latency issues with critical backend services and have applied mitigations. Establishing PCoIP sessions to Remote Workstations, administering and creating deployments should be functioning normally. We are continuing to monitor the service for any adverse effects.
- resolved Feb 25, 2021, 08:20 PM UTC
After monitoring the service, we have identified no further latency issues. All systems appear fully operational.