Teradici experienced a notice incident on March 15, 2021 affecting Anyware Manager, lasting 17h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 15, 2021, 08:53 PM UTC
Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.
- monitoring Mar 15, 2021, 09:47 PM UTC
Microsoft have found a resolution to the authentication issues and are rolling a fix worldwide. Customers should begin seeing recovery. We will continue to monitor the situation and will report back within 60 min.
- monitoring Mar 15, 2021, 10:42 PM UTC
Microsoft is validating the mitigation for the authentication issues. Authentication to CAS Manager with Azure accounts has been restored.
- monitoring Mar 15, 2021, 11:54 PM UTC
Microsoft is validating the mitigation for the authentication issues. Authentication to CAS Manager with Azure accounts has been restored.We will continue to monitor the situation and will report back within 60 min.
- monitoring Mar 16, 2021, 03:01 AM UTC
Microsoft is pursuing mitigation actions for residual impact on the authentication errors. At this time, we have not seen any authentication errors and the affected services do not appear to be impacting the ability for CAS Manager to operate. We will continue to monitor.
- resolved Mar 16, 2021, 02:26 PM UTC
This incident has been resolved.