Teradici experienced a minor incident on April 11, 2022 affecting Anyware Manager, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Anyware Manager
Update timeline
- investigating Apr 11, 2022, 04:41 PM UTC
We have identified and are currently investigating a number of PCoIP Session failures. The issues appear to be related to timeouts in underlying networking infrastructure. If you encounter issues establishing PCoIP sessions, please try again. We will report back within 60 minutes.
- monitoring Apr 11, 2022, 05:05 PM UTC
The issue has been identified and linked to a pool of backend services experiencing degraded performance. Mitigations have been applied and we are monitoring the situation
- resolved Apr 11, 2022, 05:29 PM UTC
This incident has been resolved. No additional errors have been observed since the mitigations were applied