Teradici experienced a major incident on April 11, 2022 affecting Cloud License Server, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud License Server
Update timeline
- investigating Apr 11, 2022, 04:14 PM UTC
The Cloud License Service will be undergoing scheduled maintenance during this time. Users may be unable to do the following: - create new Cloud Access Connectors (CAS-M and CAS-MS users) - provision new Remote Workstations (CAS-MS users) - establish a new PCoIP session if not using Local License Server - activate new Licenses on their Local License Server In each case, retrying the operation at a later time may succeed.
- resolved Apr 11, 2022, 07:20 PM UTC
This incident has been resolved.